FAQ

Creating an account is straightforward. Click Sign Up, provide your name, email, date of birth, and preferred currency, then choose a secure password. Make sure your details match your government ID to avoid verification delays later. You’ll receive a confirmation email — follow the link to verify your address and complete registration. One real-money account per player is allowed; multiple accounts can lead to closure and forfeiture of funds and bonuses. After registration you can deposit, browse games, and claim eligible promotions.

CryptoLoko accepts a mix of crypto and traditional methods. You can deposit with Bitcoin (BTC), Bitcoin Cash (BCH), Litecoin (LTC), Visa, MasterCard, American Express, Neosurf, and bank wire transfers. The platform supports BTC, BCH, LTC, and USD as account currencies. Crypto deposits typically process faster than card or bank transfers. Remember minimums and bonus eligibility: many promotions require a $20 minimum deposit to qualify. If you plan frequent withdrawals, set your preferred currency during registration to minimize conversion fees.

Withdrawals depend on the method. Crypto payouts are usually fastest — often processed within hours once approved — while bank wires and card withdrawals can take several business days. All withdrawals must pass KYC verification (see below). If you have a pending bonus or outstanding wager, withdrawals may be restricted until conditions are met. For large requests, CryptoLoko may ask for additional documentation. If a withdrawal is delayed beyond published timelines, contact support@cryptoloko.com with your account details and transaction ID.

The current welcome offer provides a 505% match plus 55 free spins when you use the code GOLOKO. To claim: register, make the qualifying deposit (typically $20 or more), enter GOLOKO where prompted, and accept the promotion. Bonus funds are subject to wagering requirements; see the next FAQ for specifics. Note deposit-only rules such as max bet limits when a bonus is active — generally, a $10 maximum bet per spin applies while a deposit bonus is in play. Always read the detailed bonus terms before claiming.

CryptoLoko occasionally runs no-deposit promotions and free-spin offers. These are time-limited and often issued via email, promos page, or account notifications. No-deposit bonuses typically require registration and may have stricter wagering and withdrawal caps. Because terms vary, check the promo details before accepting: some no-deposit credits may be restricted to specific games or have 40x wagering rules that apply. If you don’t see a current code listed, subscribe to promos or check the casino’s promotions page for updates.

Wagering requirements specify how many times you must bet bonus funds before cashing out. At CryptoLoko, general rules apply: 40x playthrough for Slots, Keno, Scratch Cards, and Bingo; 60x for Table Games and Video Poker. Wagering contributions depend on game type — slots usually contribute 100% while many table games contribute less or don’t count. Bonuses may restrict max bet size ($10 per spin on deposit bonuses) and often require that you have no existing balance or pending withdrawals when claiming. Always review the specific promo terms to calculate how much play is needed to clear a bonus.

CryptoLoko features Real Time Gaming titles and a selection focused on slots, table games, and specialty products. Popular slots include thematic hits with multiple bonus mechanics; for a closer look at seasonal-themed gameplay and bonus rounds, see Whispers of Seasons. Game lists change regularly, so check the casino lobby for the latest releases and to filter by provider or feature.

Free spins are awarded either with deposits, promotions, or as part of the welcome package. Free-spin wins may be credited as bonus funds and are generally subject to the same wagering rules (40x for most slots). Some spins are limited to specific titles — when that’s the case the promo details list eligible games. Free spins tied to deposit promotions frequently require a minimum deposit (often $20+) to activate. Review the terms to learn whether free spins come with max cashout limits or time windows for use.

KYC (Know Your Customer) verifies identity to protect accounts and comply with regulations. Expect to submit a government-issued ID, proof of address (utility bill or bank statement), and sometimes a selfie or photo of the payment method. Verification is usually completed within 24–72 hours after documents are uploaded, though complicated cases can take longer. Until verification is complete, withdrawals may be held. Providing clear, up-to-date documents speeds approval and keeps your account in good standing.

If games won’t load or you see errors, try these steps: clear your browser cache, disable extensions or ad blockers, update your browser or app, and restart your device. Try an alternate browser or the mobile browser if the desktop version fails. If problems persist, capture a screenshot, note the time and game name, and email support@cryptoloko.com with those details. The support team can escalate platform issues and advise on account-specific fixes.

CryptoLoko uses industry-standard security measures including SSL encryption for data transfer and secure storage practices for sensitive information. Accounts can be protected further with strong, unique passwords and by enabling any available account security options. For financial safety, note that cryptocurrency deposits and withdrawals use secure wallet procedures; always confirm wallet addresses and double-check transaction details before sending funds.

CryptoLoko provides tools to manage play: deposit limits, session timers, loss limits, and self-exclusion options. If you feel gambling is affecting you, use these controls immediately and contact support for assistance implementing limits or a self-exclusion period. For confidential, professional help, consult your local gambling support organizations and hotlines. Taking a break or setting strict limits is a responsible way to keep play enjoyable.